Terms and Conditions

Terms and Conditions

(A) These terms and conditions (“Terms”) govern the use of services made available on or through www.rongoshield.com (Website) and/or the __________ (Company Mobile App) (collectively, the “Platform” and together with the services made available on or through the Platform, “Services”). These Terms also include our privacy policy (“Privacy Policy”), and any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time (“Supplemental Terms”). The Privacy Policy and the Supplemental Terms form an integral part of these Terms. In the event of a conflict between these Terms and the Supplemental Terms, the Supplemental Terms will prevail.

(B) The Terms constitute a binding and enforceable legal contract between Rongo Shield PRIVATE LIMITED, having CIN: U80100TS2025PTC205102, a company incorporated under the Companies Act, 2013 with its registered address at 401, 38/A/2, Ishdeep Home, Green Hills Colony, Ramakrishanapuram, K.V.Rangareddy, Saroornagar, Telangana, India, 500035, India and its affiliates (“RONGO”, “RONGO Shield”, “we”, “us”, or “our”), and you, an independent third-party service provider (“you” or “Service Professional”). By using the Services, you represent and warrant that you have the full legal capacity and authority to agree and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind such person to these Terms.

(C) For your ease of reference, we may publish or provide you with a copy of the Terms in languages other than English. However, if there is any discrepancy in the language or meaning between the Terms drafted in English and a copy of the Terms in a language other than English, the Terms drafted in English shall prevail.

(D) By using the Services, you agree that you have read, understood, and are bound by these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or comply with the requirements listed here, please do not use the Services.

1. SERVICES

(a) The Services include the provision of a digital platform (“Platform”) that enables you to offer and access personal safety services, including but not limited to professional bouncer booking, emergency protection, and other safety-related services to registered end-customers (“Customers”). As a part of the Services:

• RONGOshield assists you in determining the applicable charges payable by Customers for safety services rendered by you.
• Facilitates optimal scheduling and time management to enhance your productivity on the Platform.
• Takes commercially reasonable measures to help increase your earnings through Platform usage.
• Enables secure transfer of payments from Customers to you and may collect such payments on your behalf.

The Services may be provided under various brands owned or licensed by RONGO Shield Private Limited or its affiliates.

(b) The services rendered by you are referred to as “Safety Pro Services.” The term “Services” does not include the Safety Pro Services themselves. RONGOshield is not responsible for the delivery or quality of Safety Pro Services, and RONGOshield and its affiliates do not employ or contractually engage you as an agent or partner. You, as an independent safety service provider, are solely responsible for the services you provide through the Platform. You also acknowledge that you do not have authority to bind or represent RONGOshield in any manner.

(c) The Platform is intended solely for commercial use within India. Unauthorized or unlawful usage of the Platform, or use outside its intended jurisdiction, is strictly prohibited.

A key feature of the Services includes the ability of RONGOshield to communicate with you via SMS, phone calls, emails, or notifications in connection with bookings, operational updates, emergency alerts, or promotional/marketing communications. You may opt out of receiving marketing messages by contacting (Email Id), however, doing so may impair your access to certain features or functionalities of the Platform. Email: founder@rongoshield.com

(d) Before activating access to certain features of the Platform or enabling you to offer Safety Pro Services, you may be required to complete an orientation and onboarding program at a designated RONGOshield office or online module. This program will cover, among other things:

• Operational workflows of the Platform.
• Safety protocols and performance standards applicable to your role as a Safety Pro.

You agree to attend and participate in such programs as a condition of activation.

RONGOshield may charge a one-time, non-refundable orientation/onboarding fee for specific service categories, at its sole discretion, which shall be communicated in advance. Such fee may be recovered from your Platform earnings in one or more installments.

(e) You acknowledge and agree that specific safety kits, uniforms, communication devices, or other tools/consumables may be required during onboarding or training, the cost of which will be borne solely by you. If you fail to meet the standards set for onboarding, any such costs incurred will not be refunded.

2. ACCOUNT CREATION

(a) To avail the Services and offer Safety Pro Services through the Platform, you will be required to create a user account on the Platform (“Account”). In addition to setting up a username and password, you will be required to submit certain information and documentation, including but not limited to your full name, contact number, residential address, age, a valid government-issued ID, licenses, approvals, or security certifications (as may be applicable) that enable you to legally provide the relevant Safety Pro Services. You must be at least 18 (Eighteen) years of age to register. Depending on the service category you are applying for, you may also be required to make a security deposit, the amount of which will be informed to you in advance. Such deposit will be refundable (less any dues owed to RONGOshield) within 14 (Fourteen) days of the termination of these Terms.

(b) You represent and warrant that all details furnished by you during Account creation and use are accurate, complete, and up to date. You agree to promptly update your Account information in the event of any change or modification, including contact information and statutory licenses.

(c) RONGOshield may, either directly or through authorized third parties, conduct a background verification at your cost prior to activating your Account or allowing you to offer any Safety Pro Services. Such background checks may include verification of identity, criminal record, address, or prior employment. RONGOshield reserves the right to conduct such verifications periodically or at any time, and your continued use of the Platform is subject to satisfactory verification results, in accordance with RONGOshield’s internal standards and applicable law. RONGOshield conducts such verification on a best-efforts basis and disclaims all liability with respect to the accuracy or completeness of such reports or the safety or conduct of other Platform users.

(d) You may only operate one Account on the Platform. If RONGOshield becomes aware that you have created or used more than one Account, it reserves the right to deactivate, suspend, or terminate all such Accounts without notice.

(e) You are solely responsible for maintaining the confidentiality and security of your login credentials. You agree to immediately notify RONGOshield of any unauthorized use or breach of your Account. Sharing of login credentials or allowing any other person to access your Account is strictly prohibited. If we reasonably believe that your Account is being used by another individual, we may suspend or permanently revoke your access to the Services.

(f) You are entirely responsible for all actions and activities conducted through your Account. RONGOshield shall not be held liable for any unauthorized use of your Account or for any loss or damage resulting from such use.

(g) By registering and using the Platform, you agree to receive communications from RONGOshield including:

• Service-related updates and notifications
• Promotional and marketing messages from us or our third-party affiliates
• Important notices relating to safety, emergency protocols, or changes in the Services

3. BOOKINGS AND CREDITS

(a) Booking and Lead Requests:

The Platform enables you to receive and accept requests from Users for security-related services including bouncer booking, emergency protection, and other personal safety services (“RONGO Services”) based on your availability and service preferences (“Leads”). To accept a Lead, you must follow the instructions displayed on the Platform and provide any information as required to confirm the request.

(b) Ranking of Security Professionals:

Your visibility and ranking on the Platform are influenced by the following parameters, in order of priority:

• Your performance ratings and reviews on the Platform
• Your geographical proximity to the Customer location
• Your acceptance rate and response time for Leads

(c) RONGO Credits and Pre-Deposits:

• To access certain parts of the Platform and receive Leads, you are required to maintain a minimum balance of credits (“RONGO Credits”) in your account. These credits are non-refundable and are obtained through payment made to RONGOshield. The unavailability of sufficient RONGO Credits may restrict your ability to access or respond to Leads.
• RONGOshield may also require you to maintain a security deposit or pre-payment amount (“Pre-Deposit”) as a condition to access certain high-value Leads or urgent protection requests. Details such as customer contact or Lead specifics will only be provided upon successful Pre-Deposit.

The amount of Pre-Deposit may:

• Be a fixed amount
• Be a percentage of the estimated job value

RONGOshield will notify you of the Pre-Deposit requirement from time to time.

• You authorise RONGOshield to deduct any applicable amounts from payments made by Customers to ensure the Pre-Deposit requirements are maintained.
• RONGO Credits may also be used for purchasing RONGOshield merchandise, safety gear, training services, or other offerings as made available by RONGOshield from time to time.

(d) Promotions and Subscription Plans:

• RONGOshield, at its sole discretion, may:
  • Credit promotional credits (“Promo RONGO Credits”) to your account
  • Issue promotional codes redeemable for account benefits

Promo RONGO Credits:

• Are non-transferable, non-redeemable for cash, and may not be sold
• May be disabled or revoked by RONGOshield without liability
• Are subject to expiry or conditions as notified to you

• Based on your performance and reliability metrics, RONGOshield may offer subscription plans or engagement schemes. These may include:
  • Priority access to emergency or high-value Leads
  • Reduced convenience fee deductions
  • Guaranteed minimum business opportunities (subject to applicable terms)

Acceptance of any such plan or guarantee is subject to specific conditions communicated to you in advance. You must comply with the requirements of such plans to continue availing their benefits.

• If RONGOshield fails to meet any agreed-upon minimum service request commitments under a guarantee scheme (due to its own system issues), you may be eligible for compensation, provided the failure is not attributable to your non-performance.
• If you fail to meet the performance obligations under a business guarantee scheme due to issues such as poor service quality or customer complaints, RONGOshield may withdraw such benefits without further liability.

(e) Performance-Based Incentives:

RONGOshield may introduce reward mechanisms, such as preferential Lead access or reduced fees, for security professionals who consistently perform at high standards. Performance may be evaluated based on:

• Customer feedback
• Timeliness
• Lead acceptance rates
• Other metrics as notified to you

(f) Misuse and Forfeiture of Credits:

RONGOshield reserves the right to withhold, adjust, or revoke RONGO Credits or Promo RONGO Credits if it reasonably determines that such credits were acquired or used fraudulently, in error, or in violation of any applicable promotional terms or these Terms of Use.

4. SECURITY ASSISTANTS

(a) Engagement of Security Assistants (“Helpers”):

You agree and acknowledge the following in respect of engaging assistants or support personnel ("Helpers") for the performance of your duties under RONGOshield Services:

• You shall not engage any Helper to assist you in providing RONGO Services unless expressly permitted by RONGOshield. If permitted, the following terms shall apply:
  • (A) You may engage a Helper only for specific service categories where such assistance is permitted by RONGOshield
  • (B) The Helper must be duly registered on the Platform as your affiliated personnel. RONGOshield reserves the right to request and verify documents related to the Helper’s identity, age, address, background, and any other information deemed necessary. Background checks, if mandated by RONGOshield, shall be conducted at your cost
  • (C) The Helper must be at least 18 (Eighteen) years of age at the time of registration
  • (D) For safety and security compliance, the Helper must be of the same gender as you, unless explicitly exempted by RONGOshield based on the specific service category and customer preference
  • (E) The Helper must be legally eligible and authorised to provide or assist in the provision of security-related services as per applicable laws
  • (F) You and your Helper shall also be subject to any additional terms, guidelines, or limitations that may be communicated by RONGOshield from time to time
• Unless specified otherwise, you may not engage more than one (1) Helper during the course of performing a RONGO Service for a Customer
• You must personally accompany the Helper during the entire duration of the service delivery. Under no circumstance shall the Helper provide services to the Customer independently or in your absence
• Any breach of these Terms or the Customer's trust or safety by the Helper shall be treated as a breach committed by you. You shall be responsible for any misconduct, negligence, or criminal act committed by the Helper. You further agree to indemnify and hold harmless RONGOshield, its affiliates, directors, officers, employees, and agents from all claims, losses, or liabilities arising out of the conduct or omission of the Helper
• You acknowledge that there exists no contract of employment between RONGOshield and the Helper. The Helper is engaged by you independently, and you shall solely bear responsibility for their conduct and compensation
• RONGOshield shall not be liable to pay any remuneration or reimbursements to the Helper. Likewise, you shall not be entitled to any additional fees or compensation from RONGOshield for involving a Helper in the provision of the Services
• The engagement of a Helper shall not be construed as a transfer, assignment, delegation, or sub-contracting of your obligations under these Terms. The primary responsibility to perform the Services under these Terms shall always remain with you

(b) Clarification:

For the avoidance of doubt, nothing in these Terms shall be construed as RONGOshield encouraging, mandating, or dissuading you from engaging a Helper. Such engagement, if permitted, shall be at your sole discretion and risk, subject to compliance with the above conditions.

5. USE OF RECOMMENDED EQUIPMENT AND PRODUCTS

(a) RONGOshield may recommend specific safety gear, equipment, uniforms, or protection devices (“Recommended Products”) to be used by you while delivering RONGO Services. This is to ensure that all professionals maintain uniform standards of safety, professionalism, and customer trust. You may choose to procure such Recommended Products either from RONGOshield or from third-party vendors approved by RONGOshield.

You are not mandatorily required to procure these items from RONGOshield (except in cases where the genuineness or compliance of certain products—such as security ID badges, GPS-enabled panic buttons, or body cameras—cannot be verified if purchased from unauthorised vendors). In such cases, if you opt to procure from a third party, you are required to ensure compliance with all safety, quality, and operational standards specified by RONGOshield. You may also be required to undergo verification or inspection of such products before or during the provision of services.

(b) For Non-Verifiable Products (e.g., branded uniforms, safety vests, disposable safety kits, etc.), you are required to purchase them only from RONGOshield or its authorised partners. RONGOshield is presently unable to verify the quality and integrity of such products when sourced from third parties, and the use of non-compliant or sub-standard items could compromise customer safety or the brand reputation of the Platform.

(c) In the event that RONGOshield reasonably suspects that you have used unapproved, counterfeit, or non-verifiable products in the course of delivering RONGO Services, RONGOshield may take appropriate corrective or disciplinary action, which may include:

• Re-training sessions
• Temporary suspension from the Platform
• Warnings or financial penalties
• Termination from the Platform

If you have purchased Recommended Products from RONGOshield, you confirm and warrant that such products shall be used strictly for delivering RONGO Services through the Platform, and for no other unauthorised or personal use.

(d) You may choose to purchase official RONGOshield-branded merchandise or identification collateral (such as uniforms, lanyards, ID cards, etc.) from RONGOshield. While such purchase is not mandatory, it is highly encouraged as it builds trust, professionalism, and a sense of security for Customers availing RONGO Services.

6. PRICING, PAYMENT TERMS, AND TAXES

• 6.1. Payment Collection and Remittance

  Following the successful completion of the Services by the Partner to the Customer, the Company shall facilitate the collection of the amount payable by the Customer on behalf of the Partner as a limited payment collection agent. It is hereby clarified that such collection of payment by the Company shall be deemed to be the same as payment made directly by the Customer to the Partner. The Partner hereby expressly authorises the Company to act solely as a collection agent for the limited purpose of receiving such amounts from Customers. All payments facilitated by the Company shall include applicable taxes, as may be required under law. The amounts received from Customers are deemed final and non-refundable unless otherwise determined by the Company in accordance with these Terms.

• 6.2. Convenience Fee

  The Company shall be entitled to charge a separate convenience fee to the Customer for providing online marketplace services. In case the Customer makes an online payment, the Partner authorises the Company to deduct the applicable convenience fee from the total amount received online and remit the balance amount, including the applicable Pre-Deposit (collected at the time of lead acceptance), to the Partner. In cases where the Customer makes payment in cash for both the Pro Services and the convenience fee, the Partner undertakes to collect such convenience fee on behalf of the Company and agrees to permit the Company to adjust such collected amount against the Partner’s Pre-Deposit.

• 6.3. Cancellation of Accepted Requests

  Where a Partner cancels a Customer request after accepting the same, the Company shall have the sole discretion to determine whether the Partner is entitled to a refund of the Pre-Deposit. The Partner acknowledges and agrees that in instances where the Company determines that the Pre-Deposit is non-refundable due to cancellation by the Partner, the Partner shall have no right to claim or dispute such refund.

• 6.4. Business Advances

  The Company may, at its discretion and upon written request by the Partner, extend certain advances (“Business Advances”) subject to terms and conditions as may be communicated. In such cases, the Partner undertakes to repay the Business Advance as per a mutually agreed repayment schedule. The Partner expressly authorises the Company to deduct any outstanding Business Advance from pay-outs or UC Credits due to the Partner.

• 6.5. Deductions in Relation to NBFC Loans and Other Charges

  Where the Partner has availed of credit facilities or loans from Non-Banking Financial Companies (“NBFCs”) for the purpose of performing the Services, the Partner authorises the Company to deduct equated monthly instalments (EMIs) payable to such NBFCs from pay-outs due to the Partner. Further, the Company shall be entitled to deduct any applicable charges for facilities or services extended to the Partner by the Company, including but not limited to: charges for safety equipment, payment aggregator charges, penalties or fines, onboarding fees, demand surcharge, cancellation fees, or late fees. The Partner acknowledges that the Company is not a lender and does not provide credit or financing but merely facilitates access to NBFCs.

• 6.6. Deferral of Payment

  The Partner agrees that the Company shall have the right to defer a portion of the payment due to the Partner, for a period not exceeding ninety (90) days, for reasons including but not limited to quality control, customer complaints, fraud detection, or other concerns as may be communicated to the Partner from time to time.

• 6.7. Third-Party Payment Processors

  The Company may use third-party payment processors (“Payment Processors”) to facilitate payments from Customers. All such payment transactions shall be subject to the terms and conditions of the Payment Processor, in addition to the Company’s terms. The Company shall not be liable for any act, omission, error or deficiency on the part of such Payment Processor.

• 6.8. Set-off Rights

  The Partner agrees and acknowledges that the Company shall have the right to set-off or adjust any amounts payable to the Partner against any dues, liabilities, or obligations owed by the Partner to the Company or its affiliates (including for the purchase of goods or products) in the capacity of a collection agent.

• 6.9. Taxes
  • (a) The Partner agrees and acknowledges that the Company is merely acting as an intermediary for the facilitation of payments between the Customer and the Partner. As tax laws may vary across jurisdictions, it shall be the sole responsibility of the Partner to assess, determine, and comply with its own tax reporting and payment obligations in consultation with professional tax advisors. The Company shall not be liable for any tax implications arising for the Partner.
  • (b) It is clarified that TDS shall be deducted only on the value of services rendered by the Partner to the Customer, and not on any goods, products, or physical materials used in the course of rendering such Services. The Partner shall be solely responsible for assessing and complying with any tax liabilities relating to such goods or materials.
  • (d) The provisions of this Clause may be amended from time to time to reflect any changes in applicable law or tax regulations.

7. CONDUCT

• (a) RONGOshield strictly prohibits any form of discrimination against Clients based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other classification that is protected under applicable law. This includes, but is not limited to, any refusal or delay in providing protection services or bouncer bookings to Clients on the basis of these protected characteristics.
• (b) You are expected to treat all Clients with the highest level of professionalism, courtesy, and respect while rendering personal safety or protection services through the Platform. Any behavior that is aggressive, discourteous, abusive, intimidating, or otherwise inappropriate—whether verbal, physical, or digital—will be deemed a serious violation of these Terms. In such instances, RONGOshield reserves the right to suspend or permanently revoke your access to the Platform and Services, at its sole and absolute discretion, without prior notice.

8. USER CONTENT

• (a) The RONGOshield Platform may include interactive features and services that allow registered users, including Clients and Protection Partners (i.e., service providers such as bouncers, guards, or emergency response professionals), to post, upload, publish, display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other forms of content through the Platform (“User Content”).
• (b) In order to ensure effective service delivery and maintain safety and quality standards, RONGOshield may request you to submit reviews or ratings about Clients. Similarly, Clients may submit feedback or reviews regarding your performance as a Protection Partner. You agree that all such reviews must be submitted in good faith and must not contain any false, inaccurate, defamatory, or misleading information. RONGOshield reserves the right to use such reviews for internal assessments and quality control. If, at our sole discretion, we determine that you are not a suitable user of the Platform based on the reviews or other information, we reserve the right to suspend or terminate your account or remove your access to the Platform, without prejudice to any amounts lawfully payable.
• (c) By submitting or making available any User Content, you grant RONGOshield a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free licence to:
  • (i) use, publish, store, display, distribute, communicate, adapt, modify, translate, and create derivative works from such User Content in connection with the Platform and the Services; and
  • (ii) use such content for the promotion and advertisement of the Platform and Services across any media, online or offline.
• (d) To the extent permitted by law, you waive any moral rights or similar rights you may have in the User Content and agree not to assert or enforce any such rights against RONGOshield or its affiliates.
• (e) You agree that RONGOshield may, at its sole discretion and without prior notice, remove, block, or restrict access to any User Content that is found to be unlawful, abusive, false, misleading, defamatory, offensive, or in violation of these Terms or applicable law.

9. CONSENT TO USE DATA

• (a) You agree and acknowledge that RONGOshield may collect, store, and process your personal data in accordance with its Privacy Policy. The Privacy Policy outlines the categories of personal data we may collect, including sensitive personal data, and the manner and purpose for which such data is processed, including but not limited to providing access to the Platform, facilitating service bookings, ensuring security, and enabling quality assurance.
• (b) In certain circumstances, in order to avail or provide RONGOshield’s Services — including booking or delivering bouncer services, personal protection, or emergency response support — you may be required to submit valid identification documents or address proof (such as Aadhaar, PAN, driver’s license, etc.). You hereby consent to submit such documentation as and when required. Refusal or failure to provide such information may result in denial of access to the Platform or Services, or suspension of your Protection Partner or Client account.
• (c) In addition to the consents already provided under the Privacy Policy, you expressly consent to the sharing of your information with RONGOshield’s affiliates, group companies, emergency response partners, and authorised third-party service providers. Such data may be used for purposes including, but not limited to, delivering the Services, analytics, risk assessments, fraud detection, incident investigation, and operational improvements, in compliance with applicable data protection laws.
• (d) You understand and agree that RONGOshield may be legally obligated to disclose your personal data to governmental authorities, regulatory bodies, or law enforcement agencies pursuant to legal proceedings, investigations, or court orders. In such cases, you consent to RONGOshield disclosing your data as required by applicable law, without any further notice to you.
• (e) Use of Artificial Intelligence (AI): You acknowledge that RONGOshield may use artificial intelligence tools to enhance profile images submitted by Protection Partners. These enhancements may include, but are not limited to, adjustments to background, lighting, uniform consistency, and overall image clarity, in order to promote standardization and improve user experience on the Platform. By agreeing to these Terms, you grant RONGOshield the right to process and enhance your submitted profile images using AI tools. You may update or replace your profile image through your RONGOshield app settings at any time.

Disclaimer: The AI-enhanced profile photographs are strictly intended for use within the RONGOshield Platform to represent your identity in relation to services rendered or availed. Any use of these images outside the Platform is not supported or endorsed by RONGOshield, and the Company disclaims all liability arising from such unauthorised usage, including but not limited to claims related to misrepresentation, infringement of third-party rights, or reputational harm.

10. THIRD PARTY SERVICES

• (a) The RONGOshield Platform may provide access to services, features, content, documents, or other information that are owned, licensed, developed, or made available by third parties (“Third Party Services”). These may include, but are not limited to, location tracking tools, emergency response integrations, payment gateways, identity verification services, map services, communication platforms, or other utilities embedded or linked within the Platform. You understand and acknowledge that all such Third Party Services are the sole responsibility of the respective third parties that own or operate them, and that your use of such services is entirely at your own risk and discretion.
• (b) RONGOshield makes no representation and expressly disclaims all warranties, whether express or implied, with respect to any Third Party Services accessed or used through the Platform. We do not guarantee the accuracy, reliability, availability, suitability, or completeness of any such services, nor do we assume any responsibility for technical errors, data breaches, or operational failure of these Third Party Services. If you choose to engage with or access any Third Party Service, you will be subject to the terms of use, privacy policy, disclaimers, and licensing agreements of such third party. Furthermore, all intellectual property rights in and to the Third Party Services, including logos, trademarks, content, and software, belong exclusively to the respective third party providers.

11. YOUR RESPONSIBILITIES

• (a) You represent and warrant that all information provided by you in connection with the Services is complete, true, and accurate as of the date on which you accept these Terms, and that such information shall remain complete, true, and accurate throughout your use of the Services. In the event of any change in the information provided, you agree to promptly notify RONGOshield of such changes. RONGOshield disclaims all responsibility or liability for any losses or damages you may suffer due to the provision of incorrect, incomplete, inaccurate, or misleading information, or for failure to disclose any material information required to avail the Services.
• (b) You agree to fully cooperate with RONGOshield in the event of any claims, complaints, investigations, or legal proceedings arising as a result of your breach of these Terms or your obligations hereunder.
• (c) In relation to any content submitted or shared by you on the Platform, including but not limited to feedback, photographs, profile information, or other data (“User Content”), you represent and warrant that:
  • (i) you shall not provide feedback on Services performed by you in your capacity as a Service Professional;
  • (ii) you either own or have obtained all necessary rights and licenses to submit such User Content and to grant the licenses specified in these Terms;
  • (iii) you are solely responsible for all User Content and all actions taken under your account;
  • (iv) your User Content does not violate any obligations you may have under any other agreements;
  • (v) your User Content does not infringe, misappropriate, or otherwise violate any intellectual property rights or privacy rights of any third party;
  • (vi) your User Content does not contain any viruses, corrupted files, or other harmful software;
  • (vii) your User Content is lawful and does not violate any applicable laws or third-party rights; and
  • (viii) your User Content does not include any material that:
    • (A) does not belong to you or for which you do not have rights;
    • (B) is obscene, pornographic, or offensive;
    • (C) is harmful to minors;
    • (D) violates any intellectual property or proprietary rights;
    • (E) misleads or deceives users regarding the origin of any message or content;
    • (F) impersonates another person or misrepresents your identity;
    • (G) threatens national security or public order;
    • (H) contains malware or any code intended to damage or limit the functionality of a system;
    • (I) promotes or advertises online games that are not permitted;
    • (J) violates any law in force; or
    • (K) restricts or inhibits other users from using the Services.
  • (ix) you shall comply with the Platform’s community standards and any other policies or guidelines issued by RONGOshield from time to time.
• (d) You agree to use the Services only as expressly permitted in these Terms. In particular, you agree not to:
  • (i) infringe any intellectual property or proprietary rights of others;
  • (ii) reproduce, distribute, modify, transmit, publish, or create derivative works from the Services except as expressly allowed under these Terms;
  • (iii) upload or transmit malicious code or software intended to harm systems or data;
  • (iv) use automated tools such as bots or scrapers to access the Platform without prior authorization;
  • (v) systematically extract or compile data from the Platform;
  • (vi) use the Services in a manner that is unlawful, fraudulent, or in breach of these Terms;
  • (vii) reverse engineer, decompile, or disassemble any part of the Platform;
  • (viii) frame or mirror any part of the Services;
  • (ix) violate any applicable law or regulation.
• (e) You agree not to engage in any conduct that disrupts or interferes with the integrity, performance, or security of the Platform or the Services.
• (f) You agree not to attempt to gain unauthorized access to any part of the Platform, any associated systems or networks, or to data not intended for you, by any means including hacking or bypassing security features.
• (g) In relation to the provision of Pro Services by you (as a Service Professional) to Customers:
  • (i) you shall be solely responsible for the performance, delivery, and outcome of the Pro Services, including any representations or warranties you may provide;
  • (ii) if the Pro Services involve the supply or usage of goods such as equipment, uniforms, or other physical materials (whether sourced from RONGOshield, its affiliates, or independent vendors), you warrant that such goods shall conform to all relevant quality and safety standards; and
  • (iii) you shall be fully liable for any warranties or representations relating to the Pro Services and any related goods supplied by you.

12. PLATFORM SAFETY AND ANTI-FRAUD OBLIGATIONS

• (a) To uphold the safety and privacy of both Customers and Service Professionals, and to ensure delivery of Emergency Protection Services and Security Personnel Services in compliance with RONGOshield’s quality standards, all such services must be rendered solely through the Platform during the Term. Rendering services outside the Platform, whether partially or wholly, constitutes a material breach and may result in immediate termination, unless a valid justification is provided. This restriction ensures safety and protects RONGOshield’s legitimate business interests. Services may be provided to Customers post-Termination by either Party.
• (b) Subject to Clause 12(a), you may provide similar or identical security, personal protection, or emergency response services to third parties who are not Customers, including through direct employment or association with third-party businesses, online or offline, during the subsistence of these Terms.

13. OUR INTELLECTUAL PROPERTY

• (a) All rights, title, and interest in and to the Services, including intellectual property rights, remain the sole and exclusive property of RONGOshield or its licensors. Subject to compliance with these Terms, RONGOshield grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services according to these Terms and any operational or brand guidelines. All rights not expressly granted are reserved.
• (b) RONGOshield may request you to provide suggestions, recommendations, feature requests, reviews, or other feedback (“Feedback”). You agree that RONGOshield may freely use, adapt, reproduce, publish, or otherwise exploit such Feedback without any obligation to pay royalties, provide acknowledgment, or seek prior consent, without restriction under intellectual property laws.
• (c) Except as expressly permitted, nothing in these Terms confers any ownership or licence rights to you in respect of intellectual property owned by RONGOshield or any third party.
• (d) You may be provided the option to purchase or use brand-related materials (e.g., ID cards, uniforms, stickers) bearing RONGOshield proprietary marks. Use is not mandatory but recommended to enhance visibility, safety, and customer trust while delivering Services through the Platform.

14. TERM AND TERMINATION

• (a) These Terms shall remain valid and binding unless terminated in accordance with the provisions contained herein (the “Period”).
• (b) RONGOshield reserves the right to restrict, suspend, deactivate, or permanently terminate your access to the Platform and/or any of the Services, in whole or in part, with immediate effect and at its sole discretion, including but not limited to:
  • (i) your breach or violation of any covenants, representations, or obligations under these Terms;
  • (ii) your disqualification from continued use of the Services due to conduct or performance;
  • (iii) any non-compliance with applicable laws or RONGOshield standards, rules, or internal policies;
  • (iv) violation of the RONGOshield Privacy Policy; or
  • (v) any legitimate business, legal, regulatory, or safety-related reasons.
• (c) You may terminate these Terms at any time, without assigning any reason, by providing prior written notice to RONGOshield, through the Platform, or by visiting your nearest RONGOshield city office (if applicable).
• (d) Upon termination of these Terms for any reason:
  • (i) your Account shall be automatically deactivated, and you shall no longer have access to your Account or any data, content, or files stored therein;
  • (ii) your access to the Platform and all related Services shall cease;
  • (iii) your right to use the Platform for offering or receiving Services, including receiving any payments, bonuses, incentives, referral credits, or other rewards, shall automatically terminate;
  • (iv) RONGOshield will process any outstanding payments owed to you, including refundable security deposits or amounts collected on your behalf from Customers, subject to deductions for dues payable to RONGOshield;
  • (v) all rights or licences granted under these Terms shall cease immediately and automatically;
  • (vi) you shall immediately destroy or, upon request, return all physical or digital content, devices, safety gear, identity badges, or any content bearing RONGOshield branding;
  • (vii) these Terms shall terminate, except for provisions intended to survive termination, including indemnity, limitation of liability, dispute resolution, and governing law clauses.
• Booking, Advance Payment & Cancellation Policy:
  • To confirm a booking, the Client must pay 50% of the total service fee in advance.
  • If a booking is cancelled within 24 hours of the scheduled start time, only 50% of the total service fee will be refunded.
  • Any cancellation prior to 24 hours will be eligible for a full refund, minus applicable processing charges.

15. DISCLAIMERS AND WARRANTIES

• (a) The Services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including title, non-infringement, merchantability, or fitness for a particular purpose. No warranty that Services will meet your expectations or requirements is made.
• (b) No advice or information obtained from RONGO, orally or in writing, shall create any warranty not expressly stated in these Terms.
• (c) RONGO acts solely as a technology platform enabling connections between Service Professionals and Customers seeking Protection Services. RONGO is not an agent of either Party and shall not be liable for obligations not directly attributable to its acts or omissions. Bookings create a separate agreement between the Service Professional and Customer; RONGO only provides support functions like payment processing and communication tools.
• (d) The relationship between RONGO and you is voluntary, non-exclusive, and principal-to-principal. Nothing creates an agency, partnership, or employer-employee relationship. RONGO does not direct, supervise, or control the Services rendered by you.
• (e) You confirm that you have obtained all necessary approvals, permits, licenses, tax registrations, or other statutory permissions required to provide Protection Services.
• (f) You are solely responsible for outcomes resulting from your use of the Services or provision of Protection Services. RONGO shall not be liable for any direct, indirect, or consequential damages arising from your acts, omissions, or negligence.
• (g) RONGO does not offer financial products or services, is not engaged in lending or insurance, and is not regulated by the Reserve Bank of India. Nothing on the Platform constitutes financial advice.
• (h) RONGO functions solely as a technology service provider and is not a financial institution under applicable Indian laws.
• (i) RONGO shall maintain a complaint redressal mechanism and may manage customer grievances on your behalf in a reasonable and transparent manner.
• (j) Continued access to the Platform requires maintaining a minimum performance rating, as evaluated by Customers. Falling below the threshold may result in temporary suspension and mandatory training, with potential permanent termination upon repeated failure.
• (k) You are responsible for having an active data connection and compatible devices. Charges for mobile data are borne by you. RONGO does not guarantee uninterrupted or error-free Services.
• (l) You shall not publish negative, misleading, or defamatory statements about RONGO, its trademarks, or service marks, nor engage in conduct that may damage RONGO’s goodwill or brand image.
• (m) You agree to provide information reasonably requested by RONGO regarding bookings, personnel deployed, and legal compliance.
• (n) To the maximum extent permitted by law, RONGO disclaims all liability for losses or damages arising from:
  • (i) your use or inability to use the Services;
  • (ii) defects, delays, data breaches, or communication failures;
  • (iii) loss or corruption of User Content or other data;
  • (iv) operational issues caused by third-party infrastructure or network disruptions.
• (o) Neither Party shall be liable for incidental, special, consequential, exemplary, or punitive damages, unless arising from gross negligence or willful misconduct of RONGO.
• (p) RONGO’s total liability for any claims is limited to the commission received for the specific booking, not exceeding INR 50,000.
• (q) Your aggregate liability to RONGO shall not exceed INR 50,000, except for gross negligence, willful misconduct, or fraud, where liability is unlimited.
• (r) Nothing excludes statutory warranties or remedies that cannot be legally excluded. Where applicable, RONGO’s liability shall be limited to either re-supplying the Services or reimbursement of the cost of resupplying the Services.

16. INDEMNITY

• (a) You shall indemnify, defend (at our option), and hold harmless RONGOshield Private Limited (“RONGOshield”, “we”, “us”, or “our”), including our parent companies, subsidiaries, affiliates, officers, employees, directors, agents, and representatives, from and against any and all claims, demands, legal proceedings, losses, liabilities, damages, and costs (including legal fees, settlements, and court costs), arising out of or in connection with:
  • (i) your access to or use of the Platform or Services;
  • (ii) your performance or purported performance of any Protection Services, including bouncer or emergency services booked through the Platform;
  • (iii) any breach of these Terms by you or any person using your Account;
  • (iv) your violation of any applicable law, rule, regulation, or rights of any third party, including Customers; or
  • (v) any act, omission, misconduct, or negligence by you during or in relation to the provision of Protection Services.
• (b) If RONGOshield determines, at its sole discretion, that you have:
  • (i) provided Protection Services in a negligent, unprofessional, or otherwise deficient manner, or
  • (ii) caused harm, damage, loss, or injury to a Customer or third party (including property damage, bodily harm, or threat to personal safety),
  RONGOshield may compensate the affected Customer or third party and recover such amounts—partially or fully—from you, including through adjustments or deductions from payments due to you.
• (c) RONGOshield shall indemnify, defend, and hold you harmless from any claim, demand, lawsuit, loss, liability, damage, or costs (including legal expenses and settlements) solely to the extent such claim arises from RONGOshield’s gross negligence, fraud, or willful misconduct in the operation of the Platform or provision of ancillary support services.

17. CONFIDENTIALITY

• (a) You acknowledge that in the course of providing Services, you may access confidential and proprietary information of RONGOshield, its affiliates, or its customers, including trade secrets, business plans, financial information, customer lists, booking data, operational know-how, software, and other non-public information (collectively, “Confidential Information”).
• (b) You agree to maintain the confidentiality of all Confidential Information and not disclose, use, or permit the use of any Confidential Information for any purpose other than the provision of Services as permitted by these Terms.
• (c) You shall take all reasonable measures to protect Confidential Information from unauthorized disclosure or use and shall not copy, reproduce, or store any Confidential Information without prior written consent from RONGOshield.
• (d) The confidentiality obligations do not apply to information that:
  • (i) becomes publicly available through no fault of yours;
  • (ii) was already in your possession prior to disclosure by RONGOshield;
  • (iii) is independently developed by you without use of Confidential Information; or
  • (iv) is required to be disclosed by law, regulation, or court order, provided you promptly notify RONGOshield to allow it to seek a protective order or other appropriate remedy.

18. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

• (a) To raise a dispute, claim, or conflict arising from these Terms or your use of the Services, you may contact RONGOshield via:
  • (i) visiting your local RONGOshield city office;
  • (ii) calling the Protection Partner helpline;
  • (iii) scheduled safety partner feedback forums in your city;
  • (iv) in-app or website complaints submission mechanism; or
  • (v) the grievance redressal procedure described in this clause.
• (b) If unresolved, both parties agree to attempt resolution through mediation in good faith before initiating legal proceedings.
• (c) These Terms are governed by the laws of India. Courts in Hyderabad, Telangana shall have exclusive jurisdiction over disputes, claims, or controversies arising from these Terms or use of the Services.
• (d) If mediation fails within 45 days, disputes shall be finally resolved through arbitration in Hyderabad, Telangana, under the Arbitration and Conciliation Act, 1996:
  • Arbitral tribunal: sole arbitrator mutually appointed;
  • Language: English;
  • Proceedings and award: confidential, except as required by law;
  • Award: final and binding; each party bears its own costs.

19. GRIEVANCE REDRESSAL

• (a) You may contact the designated Grievance Redressal Officer via registered post or email:
  • Email: founder@rongoshield.com
  • Secondary contact: info@rongoshield.com
  • Address: [Provide official address]
• (b) RONGOshield will take reasonable steps to resolve complaints within timelines prescribed by law or as quickly as reasonably possible.
• (c) RONGOshield does not penalize Protection Partners or users for trade union affiliation, participation in collective discussions, or lawful collective action.

20. MISCELLANEOUS PROVISIONS

• (a) Changes to Terms: Terms may be revised at RONGOshield’s discretion. Revised Terms take effect 7 days after posting. Continued use constitutes acceptance.
• (b) Modification or Discontinuation of Services: RONGO may add, modify, suspend, or discontinue Services with at least 30 days’ notice. In case of discontinuation (excluding Force Majeure):
  • RONGO may buy back RONGO-branded consumables purchased within 3 months, provided they are:
  • (i) Unused and unopened;
  • (ii) Free from damage;
  • (iii) In marketable condition and not expired;
  • (iv) Reported within 30 days of discontinuation.
  • Refunds processed within 60 days of deposit and document submission. Onboarding to other categories may be offered at your cost.
• (c) Severability: Invalid provisions do not affect remaining Terms; partially invalid provisions may be severed.
• (d) Assignment: You may not assign rights/obligations without prior written approval. RONGO may freely assign its rights.
• (e) Notices: Legal notices should be sent to info@rongoshield.com.
• (f) Third Party Rights: Terms benefit only you and RONGO; no third party has enforcement rights.
• (g) Force Majeure: RONGO not liable for delays/failures due to events beyond reasonable control (natural disasters, pandemics, strikes, war, etc.).
• (h) Relationship Between the Parties: No partnership, agency, joint venture, employment, or fiduciary relationship is created.
• (i) Non-Disparagement Clause: No false, defamatory, or misleading statements with malicious intent; genuine complaints and lawful disclosures are permitted.
• (j) Code of Conduct and Background Verification: You must comply with the prescribed Code of Conduct and periodic re-verification; non-compliance may result in suspension or termination.
• (k) Zero Tolerance for Harassment or Abuse: Any harassment, abuse, or inappropriate behavior may lead to immediate suspension or permanent removal.
• (l) Data Confidentiality: Customer information, booking history, and analytics must not be misused; unauthorized disclosure is a material breach.
• (m) Incident Reporting & Escalation: Safety incidents, misconduct, or emergencies must be immediately reported via in-app escalation or emergency channels; failure may result in liability or suspension.